Having Trouble

Don't hear anything: This site uses HTML 5, which is not supported by some browsers. We have tested the site on recent versions of Firefox, Chrome, IE, and Safari.
Class map and home town do not show maps: This site uses javascript, which may be turned off in your browser. Try enabling javascript. If you use Internet Explorer 9 you may need to change your browsing mode (press F12 to bring up a menu to do this).
Browser hangs on recorder: The recorder app is trying to load, but the system seems to freeze. Look for a "Verify Certificate" popup window hidden behind the "On the same page" window or a request for permission near the top of your browser window. The recorder applet needs your permission to work and the request for permission may be hidden.
The recorder app reports an error: Close other audio apps like iTunes.
The recording is too soft (or too loud): Go to your control panel and adjust the microphone sensitivity. You can also move closer to (or further from) the computer's microphone, or possibly use an external plug-in microphone. See this good recording.
Come back later: If this isn't working for you right now, it is okay to log out and come back later using a different computer or in a different browswer. The system will remember your questionnaire responses, so you can click right through to the audio recorder.
Dead in the water: as a last resort we had a toll-free number that students could call.